Terms of service

Terms of Service

Last updated: 18 August 2026

Overview

Welcome to Relentless Standard.

These Terms of Service (“Terms”) govern your use of the Relentless Standard website, online store, products and related services (“Services”).

Throughout these Terms, “we”, “us” and “our” refer to Relentless Standard.

Our online store is powered by Shopify. However, when you purchase a product from our store, your contract is with Relentless Standard and not Shopify.

By accessing our website, using our Services or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Nothing in these Terms limits or excludes any rights you have under applicable consumer law.

1. Eligibility and Use of Our Website

You may use our website only for lawful purposes.

You must not use the website:

• in violation of applicable laws or regulations;
• to infringe our intellectual property rights or the rights of others;
• to transmit malicious software or harmful code;
• to interfere with the operation or security of the website;
• to collect personal information about other users without lawful authority;
• to engage in fraud, impersonation, abuse or misleading activity.

You are responsible for ensuring that information you provide to us is accurate and complete.

If you create an account, you are responsible for keeping your account credentials secure.

2. Products

Relentless Standard sells physical print products, including made-to-order wall art and posters.

We aim to display product descriptions, dimensions, colours and images as accurately as reasonably possible.

However, colours may appear slightly different depending on your device, display settings, lighting and the printing process.

Minor variations that are normal to the printing and manufacturing process do not necessarily constitute defects.

Product availability may change without notice.

We reserve the right to discontinue products or alter product specifications where reasonably necessary.

3. Print-on-Demand Fulfilment

Our products are produced on demand through third-party fulfilment partners, including Gelato.

Production may take place through Gelato’s international production network and may occur at a location selected according to product availability, destination and production capacity.

Gelato and its production and delivery partners may receive information necessary to manufacture and deliver your order, as explained in our Privacy Policy.

4. Orders and Contract Formation

When you submit an order through our website, you are making an offer to purchase the selected products.

You will receive an order confirmation after placing your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• payment cannot be authorised;
• a product is unavailable;
• pricing or product information contains an obvious error;
• we suspect fraudulent or unlawful activity;
• we cannot fulfil the order to the delivery address supplied.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

Please check your order information carefully before submitting your purchase, including your product selection, size and delivery address.

Your cancellation and return rights are explained separately in our Return & Refund Policy.

5. Prices and Payment

Prices are displayed in the currency shown on our website or checkout.

Customers shopping in supported international markets may see prices converted into a local currency.

The total price payable will be shown at checkout before you complete your purchase.

Shipping charges are shown separately where applicable.

Any taxes that we are legally required to collect will be calculated or included as appropriate.

Payment must be successfully authorised before an order can be processed.

Payments may be processed through Shopify Payments, PayPal, Apple Pay, Shop Pay or other payment providers made available at checkout.

6. Shipping and Delivery

We currently offer shipping to the destinations listed in our Shipping Policy.

Estimated delivery times and shipping charges are displayed on our website and/or at checkout.

Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of production capacity, carrier delays, weather, customs, local disruption or other circumstances outside our reasonable control.

For UK consumer orders, responsibility for the goods generally remains with us until the goods come into your physical possession, or the possession of another person you nominate to receive them. 

If an order does not arrive within the expected timeframe, please contact us so that we can investigate.

Further information is available in our Shipping Policy.

7. Returns, Cancellations and Refunds

Your cancellation, return and refund rights are explained in our Return & Refund Policy.

UK consumers purchasing online may have statutory cancellation rights under applicable consumer legislation, subject to relevant exceptions. The statutory cancellation period for goods is generally 14 days after receipt. 

Nothing in these Terms or our policies affects your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

8. Faulty or Damaged Products

Goods supplied to consumers must comply with applicable consumer law.

If your product arrives damaged, defective, incorrect or materially different from its description, please contact us at support@relentlessstandard.co.

Please provide your order number, details of the issue and photographs where reasonably possible.

Depending on the circumstances and your applicable legal rights, we may arrange a replacement, refund or other appropriate remedy.

9. Intellectual Property

Unless otherwise stated, the content of this website—including our branding, artwork, designs, product imagery, written content, graphics and other original materials—is owned by or licensed to Relentless Standard.

You may access the website and view its content for your own personal, non-commercial use.

You must not reproduce, copy, sell, redistribute, modify, publish or commercially exploit our intellectual property without prior written permission, except where permitted by law.

“Relentless Standard” and associated branding may not be used in a way that suggests endorsement, affiliation or ownership without our permission.

Third-party trademarks remain the property of their respective owners.

10. Third-Party Services

Our Services rely on third-party providers including Shopify, Gelato, payment processors, fulfilment providers and delivery carriers.

These third parties may operate their own websites, systems and services subject to their own terms and privacy policies.

Where you follow a third-party link, we recommend reviewing that third party’s applicable policies.

11. Relationship With Shopify

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our ecommerce store, but products sold through this website are sold by Relentless Standard.

Shopify is not the seller of Relentless Standard products and is not responsible for fulfilling your order, handling product complaints or providing remedies relating to products purchased from us.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy.

We use Shopify and other service providers, including Gelato, to operate and fulfil orders.

Please review our Privacy Policy for further information about how personal information is handled.

13. Reviews and Feedback

If you voluntarily submit a review, comment, testimonial or other feedback, you confirm that:

• the content is truthful to the best of your knowledge;
• you have the right to submit it;
• it does not infringe another person’s rights;
• it is not unlawful, abusive, defamatory or misleading.

Where permitted by law, you grant us permission to reproduce and display submitted reviews or feedback for purposes connected with operating and promoting Relentless Standard.

We may remove content that violates these Terms or applicable law.

14. Website Availability and Errors

We take reasonable steps to keep information on our website accurate and our Services available.

However, the website may occasionally contain errors, experience interruptions or require maintenance.

If we discover an obvious pricing, product-description or availability error affecting an order, we may contact you to correct the issue or cancel and refund the affected order.

Nothing in this section limits rights that cannot legally be excluded.

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from use of our products for business or commercial purposes where you purchased as a consumer.

16. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances genuinely outside our reasonable control.

Where such circumstances materially affect an order, we will take reasonable steps to minimise disruption and communicate with you where appropriate.

Your statutory rights remain unaffected.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.

The current version will be published on this page with an updated “Last updated” date.

Changes will not retrospectively remove rights that have already arisen under an existing consumer contract.

18. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

19. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections and rights provided by the law applicable to you that cannot legally be excluded.

Nothing in these Terms deprives you of those mandatory rights.

20. Contact Information

If you have questions regarding these Terms or an order, please contact:

Relentless Standard
Email: support@relentlessstandard.co
Country: United Kingdom