Shipping policy
Shipping Policy
Relentless Standard products are made to order and fulfilled through our trusted print and fulfilment partner, Gelato.
Shipping destinations
We currently ship to:
United Kingdom
United States
Canada
Shipping cost
Standard shipping is charged at a flat rate of £4.99, or the equivalent amount displayed in your local currency at checkout.
The shipping charge applies to the order rather than each individual poster, so ordering multiple eligible posters in the same order will not result in a separate £4.99 shipping charge for each item.
Estimated delivery
Estimated delivery time for the United Kingdom, United States and Canada is generally 3–6 business days.
Delivery estimates include production and shipping time. As each product is produced on demand, actual delivery times may vary depending on the product ordered, order size, production capacity, destination and carrier conditions.
Delivery dates are estimates and are not guaranteed.
Local production
Gelato operates a global network of production partners and aims to produce orders as close to the delivery destination as possible. This means an order placed in the United States or Canada does not normally need to be shipped from the United Kingdom.
In some circumstances, an order may be produced in another location due to availability, production capacity or logistical requirements.
Tracking
Where tracking is available for your shipment, tracking information will be provided once your order has been produced and dispatched.
Customs and import charges
Gelato aims to fulfil orders locally wherever possible. For Economy shipments within the United Kingdom, United States and Canada, Gelato currently provides delivery on a Delivered Duty Paid (DDP) basis. This means applicable customs duties for those shipments are handled as part of the delivery process rather than being collected unexpectedly from the recipient on delivery.
Delivery issues
Please ensure that your delivery address is complete and accurate when placing your order.
If you experience a problem with your delivery, or your order arrives damaged, defective or incorrect, please contact us at:
support@relentlessstandard.co
Please include your order number and relevant details so that we can investigate the issue.
For information regarding returns, cancellations and refunds, please refer to our Return & Refund Policy.