Refund policy

Return & Refund Policy

We hope you are happy with your purchase. If you have any questions or concerns about your order, please contact us at support@relentlessstandard.co.

Change-of-mind cancellations and returns

If you are a UK consumer purchasing online, you have the right to cancel your order without giving a reason within 14 days of receiving your goods, subject to any applicable legal exceptions.

To exercise your right to cancel, please email support@relentlessstandard.co within 14 days of receiving your order. We will provide instructions on how to return your item. Please do not send returns to the address shown on the original shipping label unless we specifically instruct you to do so.

After notifying us of your cancellation, you must return the goods within 14 days. Unless the goods are faulty, damaged or incorrect, you are responsible for the cost of returning them.

Returned goods should be kept in good condition. We may make a deduction from a refund where the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact support@relentlessstandard.co as soon as possible.

Please provide your order number, a description of the problem and clear photographs of the item and its packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

Personalised products

The statutory right to cancel may not apply to goods made to your specifications or clearly personalised, where the applicable legal exemption applies.

Refunds

Where a refund is due following the exercise of your statutory cancellation rights, it will be processed in accordance with applicable consumer law. Refunds will normally be made using the original payment method.

Nothing in this policy affects your statutory rights.

Contact

Relentless Standard
support@relentlessstandard.co